KC Security Solutions (ABN 98 488 689 659), owned and operated by Niklas Kreuzer, respects your privacy. This policy explains what personal information we collect, why, and how we handle it, in line with the Australian Privacy Principles. It applies to our website, online shop, quotes, installations and support.
What we collect
- Contact details: your name, phone number, email address and address when you contact us, request a quote, book work or order from our shop.
- Job details: information about your property and the system you want, including photos or plans you send us, site access instructions and alarm contact lists.
- Shop orders: what you ordered, delivery details, and setup details such as the IP addresses you'd like your cameras set to and the email or mobile number for your Hik-Connect app.
- Payment records: card payments in our shop are processed by Stripe. We see that a payment was made, but we never see or store your full card number. Bank transfer details appear on your bank statement and our accounts.
- System details: device names, serial numbers and settings needed to install, maintain and support your equipment.
- Your email address if you subscribe to our newsletter.
How we use it
We use your information to respond to enquiries, prepare quotes, supply and install equipment, process and deliver orders, take payment, hand your system over to your app, provide warranty and remote support, keep business and tax records, and improve our services. If you subscribe to our newsletter, we'll send you occasional updates, and you can unsubscribe at any time. We don't sell, rent or trade your personal information.
Your security system, footage and remote access
Installing and servicing security equipment means we may access your cameras, recorder, alarm or app during setup and maintenance. With your permission, we keep maintenance access through Hik-ProConnect (or a similar manufacturer tool) so we can check device health, install updates and fix problems remotely. We don't view your cameras unless you ask us to while sorting out an issue, and you can remove our access at any time in the app. We don't keep copies of your footage. Passwords and access details you give us are kept confidential and only used to work on your system.
Who we share it with
We only share your information when it's needed to do the job or when the law requires it. This can include:
- Stripe, to process card payments in our shop
- Courier and postal services, to deliver your order
- Equipment suppliers and manufacturers, for orders and warranty claims
- Hikvision's Hik-Connect and Hik-ProConnect cloud services, when your system is set up for app access and remote support
- A monitoring centre, if you choose back-to-base monitoring
- Service providers that help us run the business, such as email, website hosting and accounting
Some of these providers (for example Stripe and Hikvision's cloud services) may store or process information outside Australia. We only use reputable providers and expect them to protect your information.
Cookies and website data
Our website uses a small security cookie to protect our forms from spam. Your shop cart is saved in your own browser (local storage) so it's still there if you come back; we can't see it until you place an order. We don't use advertising trackers. If we add analytics in future, we'll update this policy.
How we protect and keep it
We take reasonable steps to keep your information secure, including password-protected accounts, two-factor sign-in where available and limited access. We keep information only as long as we need it for the purposes above or as the law requires, for example tax records, which must generally be kept for five years. If a data breach is likely to cause you serious harm, we'll tell you and take steps to limit the harm.
Access, corrections and complaints
You can ask to see or correct the personal information we hold about you, or ask us to delete it where we're not required to keep it. If you have a concern about how we've handled your information, please contact us first and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Email Admin@kcsecuritysolutions.com.au or call 0477 511 091. See also our Terms & Conditions and Shop terms.