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Shop terms

Plain-English terms for products bought through our online shop. They sit alongside your rights under the Australian Consumer Law, which nothing here limits.

  1. Supply only

    Shop orders are for the products only. Installation isn't included. If you'd like us to install, see our installed packages or ask for a quote.

  2. Prices and payment

    Prices are in Australian dollars and include GST. Card payments are processed securely by Stripe; we never see or store your card details. If an item is listed with the wrong price, we'll contact you before processing and you can cancel for a full refund.

  3. Stock and dispatch

    • "In stock" items are usually ready in 1 to 2 business days.
    • "Order in" items come from our Australian supplier, usually within 1 to 3 business days.
    • Ready-to-go kits and orders with Pro Setup are programmed and tested first. Allow 2 to 3 business days.
    • If something is delayed, we'll tell you and you can choose to wait or cancel for a full refund.

  4. Firmware and testing

    Every camera, recorder, intercom and alarm panel is updated to the latest available firmware and bench-tested before it leaves us. Pro Setup and ready-to-go kits are also configured to the details you give us at checkout.

  5. Pick-up and delivery

    • Pick-up is free, by arrangement. We'll contact you with a time and place.
    • Delivery anywhere in Australia is tracked. The cost is worked out at checkout from your postcode and the size of the items, and orders over $299 ship free (bulky items such as 305m cable boxes and UPS units are still charged). Please check your parcel when it arrives and tell us within 7 days if anything is damaged or missing.

  6. Change of mind

    We're happy to accept change-of-mind returns within 14 days of pick-up or delivery if the item is unused, in its original sealed packaging and resaleable. Return postage is at your cost. Programmed or custom items (Pro Setup, ready-to-go kits, custom-length leads and opened SD cards) can't be returned for change of mind, because they've been set up for you.

  7. Faulty items and warranty

    All products carry the manufacturer's warranty. If something is faulty, contact us first: many issues can be fixed remotely. If it can't, we'll arrange a repair, replacement or refund as the Australian Consumer Law requires. Faults caused by incorrect installation, power surges, water entry from unsealed cabling or physical damage aren't covered by the manufacturer's warranty.

    A fault means a physical or hardware defect in the product, such as a device that won't power on or a failed component. Performance that depends on where and how a product is installed or set up (for example night picture quality, detection range, false alerts, Wi-Fi coverage or app speed) isn't a fault. This doesn't limit your rights if a product doesn't perform as it was described.

    A warranty repair or replacement doesn't restart the warranty: the repaired or replacement item is covered for the rest of the original warranty period or 90 days, whichever is longer. Please keep your order confirmation as proof of purchase.

  8. After-sales remote support

    Once your device is connected to your network and the internet, we can help remotely with getting it into the Hik-Connect app, recording and motion settings, firmware and basic troubleshooting. Remote support doesn't include on-site visits, running cables, or faults with your own modem, router or network. If an on-site visit is needed, we'll quote it first.

  9. Remote access and privacy

    If your order includes setup, we add your devices to our Hik-ProConnect installer account and hand them over to your Hik-Connect app. We ask only for maintenance access, we don't view your cameras unless you ask us to while fixing an issue, and you can remove our access at any time. See our Privacy Policy.

  10. Contact

    Niklas Kreuzer, KC Security Solutions, ABN 98 488 689 659. Call 0477 511 091 or email Admin@kcsecuritysolutions.com.au.